Drew Zingleman is an operations, systems, and automations leader with a foundation in:

• Automations & AI
• Operations (CS, PS, Customer Success)
• Enablement (Sales, Accounting, Leadership)
• CRM Systems
• Business Workflows
• Reporting & Dashboards

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I began as an individual contributor solving operational issues and grew into a systems lead shaping how teams communicate, track, and deliver value. Along the way, I learned that scalable design depends as much on people as it does processes.

Domain Expertise:

• Applied AI & Automation
  • Automating CRM functions (record summaries, risk reports, cross-department insights)
  • Deploying cloud & self-hosted LLM models for operational analysis and documentation
  • Integrating AI summarization and validation into daily service and reporting workflows
• CRM Architecture & Workflow Design
  • HubSpot administration and schema design for multi-department environments
  • Integrations using iPaas integrations (Make/Zapier) with governance safeguards and data sanitization
  • Adaptive workflow logic ensuring reliability, auditability, error recovery
• Data Infrastructure & Reporting
  • Data merging and migration across legacy and modern systems
  • SQL-based validation, cleaning, and transformations at scale
  • Designing dashboards and analytics for leadership visibility and operational KPIs
• Technical Foundations
  • Languages: SQL (advanced), Python/JavaScript/Powershell (beginner)
  • Certifications: CompTIA Network+, ITIL v4 Foundations, CompTIA A+

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In any system I’ve worked within, I’ve designed and improved systems which enable teams to focus on impact rather than recovery, and this is what I’ve learned along the way:

Both users and the systems they use should be constantly evolving.

If you have an inquiry about a project or opportunity, I would love to discuss it; please reach out to me via the form below: